Helping Young People Succeed at Work

Part II: Hospitality Spoken Here

Enhance your impact at work—learn to host customers, instead of merely waiting on them.

Are you interested in transforming yourself from just another junior employee to one who is appreciated by both your customers and supervisors alike? Would you also like to make your job more personally fulfilling?

Part II: Hospitality Spoken Here describes the art and skills of "customer craft".

It explains how to engage with customers effectively in varying circumstances.

This section even explains how to helpfully inform tough-to-please customers who say they are "just browsing". It also covers ways for working with customers demonstrating differing personality types. Further, it explores the selection and use of packaging materials, to ensure that customers arrive home with their merchandise in undamaged, brand-new condition. Finally, Part II describes how to build a business atmosphere conducive to customer success. It covers advantageous ways for displaying merchandise as well as how to best curate a business's sights, sounds and even aromas.

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