Little Brown Book for Success
Author Kagay Releases Guide For Getting Jobs, Improving Customer Service
(9 March 2022)
I am flattered to be featured in the most recent issue of my local newspaper, the Fredericksburg Standard—Radio Post. I have received permission to share it in PDF format (the article is not available on the paper's website without a subscription).
I want to thank Ken Esten Cooke for patiently listening to the story behind the book and for translating it so well. He did a great job framing it within the context of this tourist town's interest in developing friendly, effective and caring customer-facing employees.